SHIPPING: Most of the products we offer include free shipping to the lower 48 states only. If an item is not eligible for free shipping you will be charged accordingly. This may show up on your credit card as a separate charge. Unless notified otherwise, we will use one of the following methods:
UPS SMALL PARCEL TO THE LOWER 48 STATES: Depending on your location, deliveries can take 1-7 days after they are picked up by UPS. Orders that include FREE SHIPPING will general ship UPS ground. If you require expedited shipping, these costs will be added to the price of the goods.
SHIPMENTS TO ALASKA OR HAWAII: If we are shipping to Alaska or Hawaii and the item is marked FREE SHIPPING included, you will be charged the actual shipping costs less a credit of 5% of the price of the item but not to exceed a $40 shipping credit. In this case, USPS may be a lower cost shipping option. We will review with you by email before the item is packed & shipped.
TRUCK DELIVERIES: Orders for heavy or large items will be shipped by truck. If we ship by truck you will be contacted by email so arrangements can be made at the receiving end. We will not ship by truck without notifying you in advance.
GOODS DAMAGED IN SHIPPING: You MUST report damaged goods within 7 days of delivery or you will not be eligible for a refund. Keep a written record of the damage and take pictures of both damaged cartons and damaged goods if possible. Open your cartons upon receipt to make sure there was no concealed damage.